SZC E-Scooters
Non-Conformity and Complaints
If you believe the goods do not conform to the contract, please inform us as soon as possible so we can arrange an inspection and appropriate further action.
Submission
Submit your complaint to info@szc.com or at our showroom. Please include the order number or VIN, a description of the issue, the date of discovery, and attach photos or videos if they aid in understanding the defect.
Inspection and Resolution
Upon receiving your report, we will arrange a service inspection. Based on the findings and applicable regulations, repair, replacement, a proportional reduction in purchase price, or contract withdrawal may be pursued.
What is Not Non-Conformity
Normal wear and tear, damage due to accident, improper use, unauthorized modifications, or failure to follow instructions are treated separately and may affect the validity of the claim.